Brisbane inflatables – Refund Policy

1. Cancellations:

1.1. All cancellations must be communicated to Brisbane Inflatables in writing (via email or text message).

1.2. If the client cancels the booking: a) Deposits are non-refundable. b) Cancellations made 24 hours or less before the event date will result in the client being liable for the full hire fee.

2. Force Majeure:

2.1. In the event that Brisbane Inflatables is unable to fulfil a booking due to circumstances beyond its control (e.g., adverse weather conditions, equipment malfunction), the non-refundable deposit will be taken and a refund of the remaining booking fee will be provided to the client or a rescheduling will be available to be arranged. 

3. Damages or Malfunctions:

3.1. If Brisbane Inflatables is unable to provide the agreed-upon equipment or services due to damage or malfunction, the client may be eligible for a full or partial refund, depending on the circumstances.

4. Refund Processing:

4.1. Refunds will be processed within 14 days of the cancellation date or the date of the event, whichever is applicable.

4.2. Refunds will be issued using the same method of payment used for the original transaction, unless otherwise agreed upon by Brisbane Inflatables and the client.

5. No-Show Policy:

5.1. If the client fails to show up for the scheduled event without prior notification or cancellation, no refunds will be provided.

6. Refund Disputes:

6.1. Any disputes regarding refunds should be addressed directly with Brisbane Inflatables. We will make every effort to resolve any issues promptly and fairly.

7. Contact Information:

7.1. For any inquiries or requests regarding refunds, please contact us at brisbaneinflatables@outlook.com